4.4 of 5
What is the Customer Alliance Certificate?
Customer Alliance is an independent review provider for businesses, helping them to collect authentic customer feedback. As a result, this Review Certificate bridges the trust gap between businesses and you - the customer.
How does the review process work?
Our questionnaire is sent to all customers. Therefore, every single review you find here, has been submitted by a real customer and cannot be manipulated. Only customers who have interacted with the business can write a review.
What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.
|79.6% positive ratings|
|Poor front office service|
|Everything is good, location is great around 10 mins walking distance from Zermatt main station. Room is clean and big. Will like to stay here again!|
|Terrific. Loved the place. Couldn't have asked for more. Would definitely come back!|
|Wonderful. A peaceful place to stay.|
|Great hotel and staff, located central to the village and ski areas. Nothing more needed, Great experience.|
|Very nice and friendly hotel near the city center.|
|Great, pleasant and nice services|
|Very positive! As I chose your hotel for friends who accompanied us, I was hoping it would be good! They were also delighted.|
|Good location, all is about location|
|Central placed - I’ll recomand|
|Wonderful. Thank you, fantastic staff|
|Greatly enjoyed our stay, great location. Balcony room views are amazing!!|