4.4 of 5
What is the Customer Alliance Certificate?
Customer Alliance is an independent review provider for businesses, helping them to collect authentic customer feedback. As a result, this Review Certificate bridges the trust gap between businesses and you - the customer.
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Our questionnaire is sent to all customers. Therefore, every single review you find here, has been submitted by a real customer and cannot be manipulated. Only customers who have interacted with the business can write a review.
What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.
|78.7% positive ratings|
|Should keep it a secret but they should have 5 stars|
|The sauna is new and clean. We enjoyed it every staying day. The breakfast is not so much but enough. Thank you.|
|The best room in Zermatt. Great location and very attentive service, perfect for bringing the whole family together.|
|I love the boutique hotel and it’s cozy warm feeling. Perfect for a ski trip.|
|Good experience. ...|
|Wonderful experience and i'm sad i on;y got to stay one night. Would definitely stay here again!|
|a great warm place very close to the centre. i was upgraded to a larger room (without even asking for it) and the breakfast was served in a cosy environment with very kind staff.|
|Good except for the additional fee charged as we tried to leave. This left a very sour taste to our trip.|
|Friendly and easy. Gonna stay in my Zermatt hôtel list for sure!|
|This is a nice hotel, we have been going for more than eight years, Antika is always improving|
|Very good. The shower gel in the shower smelt strange/off (so I just used my own). room 206|
|Great. I'd stay again.|