4.4 of 5
What is the Customer Alliance Certificate?
Customer Alliance is an independent review provider for businesses, helping them to collect authentic customer feedback. As a result, this Review Certificate bridges the trust gap between businesses and you - the customer.
How does the review process work?
Our questionnaire is sent to all customers. Therefore, every single review you find here, has been submitted by a real customer and cannot be manipulated. Only customers who have interacted with the business can write a review.
What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.
|97.9% positive ratings|
|Great staff, clean room, wonderful view|
|This was one of the best experiences I've had in a hotel. I would stay here again in an instant.|
|Good. However was expecting use of a hot tub!|
|Very good nice bf room best and clean only thing is bit expensive but very good bathroom near and clean|
|Straight view of Matterhorn! Best ever!! Will 100% come back!|
|Excellent Location, Excellent Views. Great Value. We have stayed here 10 or more times and they have never let us down.|
|Fantastic hotel - perfect location , helpful staff. Would recommend|
|Wonderful views of Matterhorn from room.|
|The people at the front desk were very helpful. They gave restaurant recommendations and directions and offered the use of an umbrella|
|The hotel staff was very friendly and helpful. The hotel was extremely clean and very comfortable. The location is right in the center of Zermatt making it an ideal place to walk around the city. I enjoyed my stay and would recommend staying here.|
|Great hotel we had a comfortable stay. awesome views|
|We had an excellent time. The hotel staff were very friendly and helpful.|
|An excellent stay during our walking tour.|
|Good experience on this place|
|Overall - Nice Hotel and friendly staff - Much better experince than Hotel in Saas Fee|
|it was wonderful. Restaurant below it's perfect.|