4.4 of 5
What is the Customer Alliance Certificate?
Customer Alliance is an independent review provider for businesses, helping them to collect authentic customer feedback. As a result, this Review Certificate bridges the trust gap between businesses and you - the customer.
How does the review process work?
Our questionnaire is sent to all customers. Therefore, every single review you find here, has been submitted by a real customer and cannot be manipulated. Only customers who have interacted with the business can write a review.
What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.
|78.9% positive ratings|
|The hotel is in a good location, not far from the train station. Hotel is very clean and the staff are friendly, always willing to help.|
|Perfect place to stay|
|Excellent accommodation in the heart of Zermatt, walking distance to everything you might need - cleaned daily and lovely staff :)|
|Excellent, Zermatt the best ski/winter vacation location in the world.|
|Excellent stay at the Annex|