4.4 of 5
What is the Customer Alliance Certificate?
Customer Alliance is an independent review provider for businesses, helping them to collect authentic customer feedback. As a result, this Review Certificate bridges the trust gap between businesses and you - the customer.
How does the review process work?
Our questionnaire is sent to all customers. Therefore, every single review you find here, has been submitted by a real customer and cannot be manipulated. Only customers who have interacted with the business can write a review.
What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.
|77.3% positive ratings|
|good hotel in zermatt|
|Great value for money and good, Central location. The staff were friendly. A great experience overall.|
|Very pleasant, I read there was a whirlpool and there was not|
|Excellent, as usual! Bert good value for money!|
|Everything was super.|
|Good breakfest, clean room, super Location|
|best hotel in Switzerland for us so far|
|Great service, staff, breakfast and wellness Center that are both complimentary. Overall amazing experience at|
|I would book this hotel if I was going back to Zermatt.|
|we received free upgrade, so we stayed Anex main building. the room is excellent.|
|Very convinient location, good breakfast. Room was tiny, but clean.|
|Good hotel with good location in Zermatt. Friendly staff!|
|Very positive ovrall|
|We were very happy and would return...great breakfast and ty for all the ice:)|
|A few simple things could have turned this stay from a good experience into an excellent experience. An electric jug in the room to heat water would have been much appreciated.|