4.4 of 5
What is the Customer Alliance Certificate?
Customer Alliance is an independent review provider for businesses, helping them to collect authentic customer feedback. As a result, this Review Certificate bridges the trust gap between businesses and you - the customer.
How does the review process work?
Our questionnaire is sent to all customers. Therefore, every single review you find here, has been submitted by a real customer and cannot be manipulated. Only customers who have interacted with the business can write a review.
What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.
|76.1% positive ratings|
|Wonderful stay. Great value by Zermatt standards. Would love to visit again.|
|Very good!!! :) I strongly recomend this hotel to other people who can not efford luxury hotels but who care about staying in cosy, clean and friendly hotel.|
|Overall nice staff and provided pick and drop from the train station. The only feedback is about those rooms in the annex which I had no idea at the time of booking. We couldn't sleep the two nights spent there. If stay again will opt for the rooms in the main hotel.|
|We enjoyed our stay at annex antika very much!|
|We enjoyed our stay at the annexe.|
|we want shuttlefree service yhan taxi servise!|
|We are very happy, to know your Hotel and will recommend it to our Friends.|
|It was fine for what we paid|
|Good air, pleasant environment, cozy bed, good food, everything made the best trip. Thank you. I will stay here if I go again.|
|Room, brake fast, location everything perfect !!|
|The staff at the hotel was very friendly I would stay again but inside the hotel building not outside building.|
|We have stayed a few times before and would not stay anywhere else in Zermatt.|
|Overall, I strongly recommend to avoid this hotel|
|Nicely furbished room, perfectly located with great breakfast! Check-in and check-out was fast and easy.|
|very good value for money|