4.4 of 5
What is the Customer Alliance Certificate?
Customer Alliance is an independent review provider for businesses, helping them to collect authentic customer feedback. As a result, this Review Certificate bridges the trust gap between businesses and you - the customer.
How does the review process work?
Our questionnaire is sent to all customers. Therefore, every single review you find here, has been submitted by a real customer and cannot be manipulated. Only customers who have interacted with the business can write a review.
What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.
|79.7% positive ratings|
|The room was fine and we had a beautiful view of the Matterhorn and I appreciated that and your breakfast staff was very friendly and kind. But the blonde woman who checked us in was so unfriendly that we felt uncomfortable even approaching to ask a question after our check in. We stayed at several hotels during our stay in Europe and although your place was very lovely, we didn’t feel comfortable there. I don’t know that I care to stay there again as there’s plenty of options in Zermatt|
|I will come back as I have before. I love the proximity to the church, museum, oldest restaurant.|
|It was a great experience overall|
|This was our first time at this hotel. We knew our good friend, Don Roberts, always stays there, so decided to try it. We were delighted and will certainly return!!|
|Excellent and I will be back.|
|Good variety, coffee was really good|
|Poor front office service|
|Everything is good, location is great around 10 mins walking distance from Zermatt main station. Room is clean and big. Will like to stay here again!|
|Terrific. Loved the place. Couldn't have asked for more. Would definitely come back!|
|Wonderful. A peaceful place to stay.|
|Great hotel and staff, located central to the village and ski areas. Nothing more needed, Great experience.|
|Very nice and friendly hotel near the city center.|