4.5 of 5
What is the Customer Alliance Certificate?
Customer Alliance is an independent review provider for businesses, helping them to collect authentic customer feedback. As a result, this Review Certificate bridges the trust gap between businesses and you - the customer.
How does the review process work?
Our questionnaire is sent to all customers. Therefore, every single review you find here, has been submitted by a real customer and cannot be manipulated. Only customers who have interacted with the business can write a review.
What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.
|82.8% positive ratings|
|I enjoyed my 1N stopover at Hotel Antika. Bed and pillow were comfortable as I slept well. Service was great with good communication by email.|
|You cant beat the location and view of the Alpinia! Its easy access to the train station, town and trams is perfect.|
|The hotel is in the best location right next to the square where you can take a perfect photo of the Matterhorn (weather permitting). Staff were very friendly and professional. The upgraded room was large and welcoming. The only negative - they took money out of my account despite me requesting to pay on arrival, which resulted in me having to pay extra bank charges. Despite that, I will recommend this hotel to anyone who asks|
|Wonderful Hotel and staff and the Zermatt is beautiful as is the hotel|
|It was a very pleasant stay.|
|Great service, location and spa... small improvements in room/breakfast would go a long way to making Hotel Antika my preferred hotel of choice in Zermatt, as-is though it is a great value-for-money option.|
|Very good, and friendly staff|