4.4 of 5
What is the Customer Alliance Certificate?
Customer Alliance is an independent review provider for businesses, helping them to collect authentic customer feedback. As a result, this Review Certificate bridges the trust gap between businesses and you - the customer.
How does the review process work?
Our questionnaire is sent to all customers. Therefore, every single review you find here, has been submitted by a real customer and cannot be manipulated. Only customers who have interacted with the business can write a review.
What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.
|98% positive ratings|
|a great warm place very close to the centre. i was upgraded to a larger room (without even asking for it) and the breakfast was served in a cosy environment with very kind staff.|
|Good except for the additional fee charged as we tried to leave. This left a very sour taste to our trip.|
|Friendly and easy. Gonna stay in my Zermatt hôtel list for sure!|
|This is a nice hotel, we have been going for more than eight years, Antika is always improving|
|Very good. The shower gel in the shower smelt strange/off (so I just used my own). room 206|
|Great. I'd stay again.|
|Great staff, clean room, wonderful view|
|This was one of the best experiences I've had in a hotel. I would stay here again in an instant.|
|Good. However was expecting use of a hot tub!|
|Very good nice bf room best and clean only thing is bit expensive but very good bathroom near and clean|
|Straight view of Matterhorn! Best ever!! Will 100% come back!|
|Excellent Location, Excellent Views. Great Value. We have stayed here 10 or more times and they have never let us down.|
|Fantastic hotel - perfect location , helpful staff. Would recommend|
|Wonderful views of Matterhorn from room.|