4.5 of 5
What is the Customer Alliance Certificate?
Customer Alliance is an independent review provider for businesses, helping them to collect authentic customer feedback. As a result, this Review Certificate bridges the trust gap between businesses and you - the customer.
How does the review process work?
Our questionnaire is sent to all customers. Therefore, every single review you find here, has been submitted by a real customer and cannot be manipulated. Only customers who have interacted with the business can write a review.
What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.
|83.9% positive ratings|
|Great location, excellent service.|
|We had a really lovely experience the staff was very friendly, room as expected (clean and fully stocked, amazing view of Matterhorn). The lounge area during Christmas looked so warm and cosy with Christmas tree and fireplace - it felt like home . Thank you for everything! We will definitely come back!|
|Our stay was simply amazing. The hotel is in a great location, is quiet, clean, and has everything you need. It was the perfect place for our family vacation to explore and enjoy Zermatt.|
|Had an amazing time in a beautiful hotel. Thanks|
|Best hotel in Zermatt|
|Really good. Will come again.|